Tried rebooting in safe mode but that still hasn't worked. I'm having the same issue which I've noticed when trying to install the recent Security Update. Would greatly appreciate help solving this mystery. We are now trying to resolve this issue.īelow is a list of troubleshooting steps used:ĭisabled all extensions (except the grayed out system extensions). The computer has been like this since the day we set it up, but we just put up with it. If we want to restart the computer, to complete an update for instance, we would first have to turn the extensions back on, and then repeat steps a-d. ![]() Restart will now be successful, but only this one time.Turn computer back on and let everything load.Disable all extensions (except the system extensions that are grayed out and cannot be disabled).With extensions disabled, Restart will work once.We have already done a lot of troubleshooting (the list is below) and as a result have found two ways that Restart will consistently work (all these comments refer to both Restart and Shut Down):Īt the login screen, clicking Restart is always successful. are we doing long-term damage to the computer by pressing the power button instead of using the Shut Down / Restart we put the computer to sleep at night, and turn it completely off about once a week.are there any troubleshooting steps we haven’t tried?.The only way to turn off the computer is by pressing the power button. We can click Sleep, and that consistently works. But then nothing else happens and the Finder toolbar does not reappear. ![]() When we click either Restart or Shut Down, the Finder toolbar disappears as if the computer is going to restart.
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